Department 21 combines all functions of technical and commercial building management as well as property management and economic development within the administration of the city of Ditzingen. Municipal construction projects – mainly schools and daycare centres – are also part of this area of responsibility, together with refurbishment projects, whereby pure residential construction projects are handled by an in-house company established specifically for this purpose.
In addition to the current challenges in the construction and real estate world, such as increasing complexity, difficult market conditions as well as the need for gradual digital transformation and the improvement of sustainability, the office was and is confronted with further organisation-specific challenges. These are primarily the replacement of management positions, but also, for example, the upcoming introduction of a CAFM system and the corresponding reorganisation of internal processes.
As part of our organisational review, the status quo of the organisational unit was analysed in close cooperation with IMAKA Institut für Management GmbH. Based on the results, concrete optimisation measures were derived and documented accordingly. During the investigation, the staff of the office were not only finally informed comprehensively about the results but were also actively involved in the analysis during the process through interview formats.
Instead of an accompanying advisory service for the implementation of the optimisation measures, interim management was initially established for five months after the organisational investigation was completed in order to provide support in ensuring standard procedures until the new management positions were filled. In concrete terms, this meant an intensive presence on site in Ditzingen and the provision of tasks starting with the establishment and management of internal meetings, to the setting up, prioritisation and reallocation of new construction and refurbishment projects, to the onboarding of new employees and the conclusion and termination of lease and rental agreements. These management tasks were supplemented by technical support for standard operational tasks. Within this framework, the first optimisation measures have already been completed and initiated.
The implementation of the optimisation measures in commercial building management is now seamlessly linked to these services.
Processes + Organisation
City of Ditzingen
Department of Real Estate and Facility Management
Portfolio analysis, preparation of a refurbishment and new construction plan, strategic advice on project organisation and funding opportunities
Intensive cooperation with the main office and personnel office as well as with IMAKA Institut für Management GmbH
04/2022 to 04/2023
Consultancy mandate for the office with approx. 60 employees (incl. caretakers and cleaning staff)